Welcome to Sol Sana
This site is provided as a service to our customers. Please review the following basic rules that govern the use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since Sol Sana may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. We reserve the right to update or modify these terms and conditions at any time without prior notice.

sol-sana.com and sol-sana.com.au also referred to as "Sol Sana" operates this website, and provide products and services to you when you visit or shop at sol-sana.com and sol-sana.com.au or other associated Sol Sana websites. Sol Sana provides the products and services subject to the following conditions.

This website is owned by House of Sol Sana Pty Ltd. ABN: 49 668 184 478.

By using sol-sana.com and sol-sana.com.au you agree to these conditions. Please read them carefully.

Privacy Policy
Please review our Privacy Policy, which also governs your use of sol-sana.com and sol-sana.com.au, to understand how we handle your personal details.

Australian Consumer Guarantees
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. These rights, which the Law says automatically apply whenever goods are supplied to a consumer, are called ‘Consumer Guarantees’. Click to view the Australian Consumer Law website.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally, last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from Sol Sana is faulty please contact us to discuss the remedies that Sol Sana will provide to you. Your rights under the Australian Consumer Law may extend beyond standard warranty time periods.

Your Account
If you use sol-sana.com or sol-sana.com.au, you are responsible for maintaining the confidentiality of your user account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your user account.

Sol Sana does not sell products for children. If you are under 18, you may use sol-sana.com or sol-sana.com.au only with involvement of a parent or guardian. Sol Sana reserves the right to refuse service, terminate accounts, remove or edit content at its sole discretion. 

Copyrights and Trademarks
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that are part of this site (the "Contents") are copyright protected works, trademarks, trade dress and/or other intellectual or proprietary property owned, controlled or licensed by Sol Sana, one of its affiliates or by third parties who have licensed their materials to Sol Sana are protected by Australian and international copyright laws.

Use of This Site
This site and all of its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. You may not use the products listed on this site or use the materials displayed on this site to resell our products to any person(s) through any personal, commercial or auction website (e.g. eBay or Amazon).

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the site.

Termination
These terms are effective until terminated by Sol Sana at its sole discretion. Sol Sana may terminate these terms without notice and at any time. In the event of termination, you are no longer authorised to access this website, and the restrictions imposed on you with respect to the content, and the disclaimers, indemnities, and limitations of liabilities set forth in these terms shall survive termination. Sol Sana shall also have the right without notice, and at any time, to terminate this website or any portion thereof, or any products or services offered through the Sol Sana website, or to terminate any individual's right to access or use the Sol Sana website without any liability to you. 

Compliance With Law
You agree to comply with all applicable Australian and international laws, statutes, ordinances, and regulations regarding your use of the Sol Sana site and your purchase of the items on this website.

The conditions are governed by and to be construed in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia. In the event that any provision of these conditions is held to be invalid, illegal or unenforceable, that provision must to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of these conditions will remain in full force and effect.

Prices, Orders, and Product Descriptions
All prices displayed on the Sol Sana website are quoted in Australian dollars (AU). Sol Sana reserves the right to restrict delivery to addresses. Sol Sana will add shipping and handling fees and applicable sales tax in accordance with its then existing policies. Sol Sana reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on its website without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of or references to, products or services on this website do not imply endorsement of that product or service or constitute a warranty, by Sol Sana. The receipt by you of an order confirmation does not constitute Sol Sana's acceptance of an order.

Prior to Sol Sana's acceptance of an order, verification of submitted information and your identity may be required. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Sol Sana. Sol Sana reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

The risk of loss and title for all products purchased by you and shipped by Sol Sana pass to you upon Sol Sana’s delivery to the carrier for shipment. The risk of loss and title for all products purchased by you and shipped directly by one of Sol Sana vendors pass from such vendor to you upon such vendor's delivery to the carrier for shipment.

Before relying on any material located on the Sol Sana website, users should carefully evaluate its accuracy, currency, completeness, and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This material is general in nature. It is made available on the understanding that Sol Sana is not thereby engaged in rendering professional advice.

Unless otherwise stated, any accessories shown in an image of products are not included in the price.

In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Sol Sana shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Sol Sana shall promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election.

Orders paid by credit card or PayPal are refunded directly back to the card or account used for the payment. Refunds made to credit cards or PayPal are generally processed within 3-5 business days.

User Reviews and Communications
If you do post content or submit material to us, and unless we indicate otherwise, you grant Sol Sana a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. This may be in the form of, but not limited to, leaving a product review, a social media post, testimonial or posting a letter.

You grant Sol Sana and other Sol Sana group companies the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is true and accurate and contains opinions that are your own; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Sol Sana for all claims resulting from content you supply. If you no longer wish your content to be used by Sol Sana contact us and our customer service manager will consider and reply to your request in a timely manner.

Sol Sana has the right but not the obligation to monitor and edit or remove any activity or content. Sol Sana takes no responsibility and assumes no liability for any content posted by you or any third party.

Discount Codes 
Throughout the course of the year we offer many different coupons, offers, and promotions, however, due to website limitations as well as costing limitations, it is essential that we place restrictions on the use of these coupons. These include:

- Coupons are intended for single use only.
- Coupons cannot be combined with other coupons.
- Coupons are not redeemable for cash.
- Coupons cannot be used to pay for taxes, shipping, and handling, or other charges.
- Certain items may not be eligible for discount.
- If your coupon has a minimum purchase requirement, taxes, shipping and other charges do not apply towards the minimum purchase amount.
- A coupon cannot be applied to orders after they have been placed and paid for.
- We do not accept third party coupons.
- Coupons are valid for a limited time only.
- Sol Sana reserves the right to modify or cancel coupons at any time.
- Digital coupons apply only to orders placed online and cannot be used for orders placed via other mediums, such as telephone or postal orders.
- Coupons are valid only while supplies last.
- Coupons are void if restricted or prohibited by law.
- Coupons cannot be applied to an order once it has expired.
- The welcome email discount of ten percent (10%) off only applies to full price items and cannot be used in conjunction with another offer or applied to sale items.

Linked Third Party Sites
Links to other Internet sites operated by third parties, including Sol Sana suppliers, vendors or joint promoters, do not constitute sponsorship, endorsement, or approval by Sol Sana of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by Sol Sana and it is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.

Indemnity
You agree to indemnify and keep indemnified Sol Sana, its affiliated companies and their officers, employees, agents and contractors (“those indemnified”) in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which those indemnified may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to the your use of this website (or any part of it) or the violation of these conditions by you, or the infringement by you, of any intellectual property or other right of any person or entity.

Gift Cards
You may use gift cards as payment for certain products on the Sol Sana website. We may email electronic gift cards to you. We accept no Liability for errors in the email address provided to us. We assume no Liability for the loss, theft or illegibility of gift cards. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of gift cards on the Sol Sana website, we are entitled to close your Account and/or require a different means of payment. These include:

- Gift cards are only to be redeemed on the Sol Sana site in agreement with the special terms and conditions stated.
- Gift cards are valid for only thirty-six (36) months. Any balance that may remain at the end of the thirty-six (36) months will be invalid for use. The credit cannot be returned or refunded for cash and it does not accumulate any interest.
- Certain products may be excluded from gift card promotions. Gift cards cannot be used to buy future gift cards.
- If an order is placed and the product is less than vale, no refund or credit of the remaining will not be returned. If the gift card is insufficient in funds you will be able to make up the difference.
- You may use the gift card on the site used by yourself or other customers. We have no liability for loss or damages resulting from the gift cards used without permission. The use and safety of your gift card is your responsibility.
- Only one (1) gift card can be used per order.
- If you purchased an item with a gift card you will be refunded the amount of your order to a new gift card.
- You may do split payments with gift cards.

For requests, complaints or enquiries contact Sol Sana on hello@solsana.com

Terms were last updated on 31st May 2023