Shipping and Delivery

Shipping policy
FREE SHIPPING ON ALL AUSTRALIAN AND NEW ZEALAND ORDERS

When can I expect to receive my Sol Sana package— are there currently processing or shipping delays?
We are working closely with Australia Post to ensure your Sol Sana order can reach you as quickly as possible but orders may face delivery delays both domestically and internationally. 

Shipping Time (after you get your shipment notification!)
Australia: Standard 3-4 business days, Express 1-3 business days
New Zealand: Standard only 6-12 business days

Note: Order processing time takes 1-2 business days.

Tell me about shipping costs within Australia and to New Zealand.

  1. Standard (3-4 business days): Free
  2. Express (1-3 business days): $5.00

PS: New Zealand standard shipping is Free

As a New Zealand customer, please be aware that your home country may charge you import taxes and customs duties when the shoes arrives at the country of destination. These duties and taxes are required to be paid by the customer. We advise contacting your local customs office for an estimate of these fees.

When will my order ship?
Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1-2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How can I edit my shipping address?
Please note that once your order is on its way, we are unable to change the shipping address.