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CLICK HERE TO PROCESS RETURNS AND EXCHANGES

  

Customers have 10 business days from the date of delivery to lodge a return, repair, exchange or credit request. Once lodged and approved we will send you a return postage label. 

Full Priced items* are eligible for a refund, exchange, or online store credit. Change of mind returns will incur the cost of return postage. This includes items with a Welcome or Birthday discount code applied. 

Sale or Promotion items or Discounted items that are on sale or purchased during a promotion are eligible for a refund, exchange or online store credit, minus the cost of return postage, subject to the Australian and New Zealand Consumer Law.

Final Sale or items discounted by 50% or more off the original Full Price or the RRP are considered final sale items and are ‘Non-Returnable’, subject to the Australian  and New Zealand Consumer Law. 

Returned items must be unworn and in their original condition with all original packaging still included. Items that do not meet this requirement may be rejected & returned to you as the customer. 

For pre-order items, your 10-day return window begins from the delivery of your order. Shipping charges are non-refundable, except when a product is deemed faulty by us.

 

HOW TO LODGE A RETURN 

Return requests can be made by clicking on the link at top of page, via our online return portal above. Please have your order number handy. 

Your return request must meet the guidelines outlined above. Sol Sana reserves the right to deny the return if the item(s) fail to meet our return policy requirements. 

For Australian customers, of full priced items, if you’re returning for store credit or exchanging, we’ll cover your shipping costs. So simply book your return or exchange through the portal, select store credit, or exchange, and we’ll send you a free shipping label. If you're requesting a refund, you will be responsible for any return shipping fees. 

Customers outside Australia, you will be responsible for any return shipping charges. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.   

How to Package a Returned Product 

    • We advise to use a postbag or alike to send your item/s back to us please do not place anything directly onto the box of your item,    such as the shipping label, as this may will be deemed damaged and a re-boxing fee will be charged.
    • Please ensure items are returned in their original condition, unmarked, and with an undamaged shoe box, which is considered part of the item.
    • When trying on shoes, it's best to do so on a carpeted surface to protect them.
    • Please note that returns without the original box, with damaged boxes, marked soles, or damaged/creased uppers may not be accepted. A fee may apply if any of these conditions occur, as it could render the item unsellable.

Any customs and import duties paid are non-refundable.

* Full priced items - Items with original RRP (Retail recommended price).