Felix Boot Snake

The size guide serves as a general guideline for helping you find your size in Sol Sana. If you have any other questions or thoughts, let us know by emailing contact@sol-sana.com.

Have a enquiry about our returns and exchange policy? Contact us at contact@sol-sana.com. 

• Full priced items are eligible for a full refund, exchange or online store credit.
• Shoes discounted by more than 50% are eligible for an online store credit only.
• Final sale items - shoes purchased from a sale, such as the Final Sale, are final sale and not eligible for a return, exchange or online store credit.

Returned items must be unworn and in their original condition with all packaging still included. A re-boxing fee will apply to damaged boxes.
Customers are to cover the cost of the return postage unless your shoes are deemed faulty by our team.
Australian customers have 30 days from the date of purchase to return their order.
New Zealand customers have 30 days from the date of purchase to return their order.

How to return
1. Visit the Return Your Order page and follow the prompts.
2. Note down the return number on the provided return form in your order.
3. You will receive an email with the details of how to post your return items back to us.

You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.

Any customs and import duties paid are non-refundable.

Faulty or incorrect items
Please email us at contact@sol-sana.com with your order number and a brief description of the fault/incorrect item and we can resolve this for you. Images of the fault or incorrect item would be highly helpful.

Retailer partner returns policy
Any purchases made at one of our retailers must be returned back to the original location. Our online returns policy does differ from our retailers policy so we recommend contacting the retailer for more information.