Eliana Sneaker • Grey Gloss

The Eliana sneaker by Sol Sana is an everyday favourite. The traditional low rise sneaker shape is reinvented with thick 2.5cm soles and a high quality leather in a gloss or matte finish. 

The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the styles we carry.

SHIPPING POLICY

Standard shipping is FREE for Australia
Standard shipping for New Zealand is $4.95
Express shipping is $9.95 for Australia and $12.95 for New Zealand
International shipping is priced between $19.95 - $39.95 depending on the location and will be applied at checkout. 

DELIVERY TIMES

Due to the impact of COVID-19, Australia Post has advised that there may be some delays to their delivery service. If you need your order in a hurry, we recommend selecting Express shipping at the checkout. Limited flights have caused delays for some international deliveries.

Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.

Standard shipping: Delivery in approximately 2-8 business days from the moment you receive your dispatch notification.

International Customers: We only ship express which may take between 6-27 business days from dispatch depending on your zone and whether you’re in a city region. The below are average time frames only and regional areas may be subject to delays.

For international orders, please be aware that your home country may charge you import taxes and customs duties when the shoes arrives at the country of destination. These duties and taxes are required to be paid by the customer. We advise contacting your local customs office for an estimate of these fees.

WHEN WILL MY ORDER SHIP?

All orders placed before 9am will be dispatched that day, with any orders placed after this cut-off time dispatched the following business day. Our warehouse work hard to ensure orders are sent out as soon as possible, however please allow 3-4 business days for your order to be processed and dispatched during promotions period.

You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

CAN I EDIT MY SHIPPING ADDRESS?

Please note that once your order is on its way, we are unable to change the shipping address.

Full priced items are eligible for a refund, exchange or online store credit.

Sale or promotion items that are on sale or purchased during a promotion are eligible for an refund, exchange or online store credit.

Shoes discounted by 50% or more are considered final sale items and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

15% off welcome code - full priced items purchased with a welcome discount code are still eligible for a refund or online store credit. Discounted or sale items purchased with a welcome code are eligible for an online store credit.

Returned items must be unworn and in their original condition with all packaging still included. A re-boxing fee will apply to damaged boxes.

Customers have 7 days from the date of delivery to lodge a return, exchange or credit request.