Shipping, Returns & Exchanges

    • Free shipping on all Australia and New Zealand orders

      • Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.

      • Standard shipping: Delivery in approximately 5-7 business days from the moment you receive your dispatch notification.

      • International Customers: We only ship express which may take between 4-14 business days from dispatch depending on your zone and whether you’re in a city region. The below are average time frames only and regional areas may be subject to delays. 

        • New Zealand approximately 4 business days from dispatch to city areas.

        • United States of America and Canada approximately 7 business days from dispatch to metro areas.

    • Full priced items - eligible for a refund, exchange or online store credit

      Sale or promotion items - items that are on sale or purchased during a promotion are eligible for an exchange or online store credit only (unless the item is faulty and meets the criteria for a refund).

      Shoes discounted by 50% or more are considered final sale items  and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

      10% off welcome code - full priced items purchased with a welcome discount code are still eligible for a refund or online store credit. Discounted or sale items purchased with a welcome code are eligible for an online store credit.

  • Customers have 14 days from the date of delivery to submit a return request