Shipping and Returns

How long does delivery take?
We ask that you allow a total of 5 business days, from the purchase date, to receive your order. 

Do we ship internationally?
We currently ship to the United States, Australia, Canada and New Zealand. For the United States and Canada shipping please visit 

How much does delivery cost?
Sol Sana currently offers free shipping to the Australia and the United States on orders over $100.00 with a flat fee of $10.00 for orders under $100.00. Canada and New Zealand orders will incur a $20.00 shipping fee. 

Australian and New Zealand orders are dispatched via Australia Post. 

Do I need to sign for my delivery?
Someone will need to be at the nominated address to sign for your order upon delivery.

Do we deliver to PO Boxes or Parcel Lockers?
Yes, we do.

What is our returns policy?
Shoes may be returned or exchanged within 14 days of the original purchase date for a full refund.

Please note that any items to be returned must be in new, unused and resalable condition. Items without a box may not be accepted. 

We only accept items purchased through and if you have purchased your shoes from a stockist please return the item to the same stockist with your receipt for further assistance.

Please note: Shipping charges for any returned item are the customer’s responsibility at the point of refund. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier.

Can I return a sale item?
All sale items are final sale and may not be returned for a refund or store credit. Shoes purchased using a promotional code are not considered a sale item and are eligible for return.  

Are there items excluded from the returns policy?
The only items excluded from the returns policy are those that are on sale. Please note that sale items include those items that are on markdown on the website. Shoes purchased using a promotional code are not considered a sale item and are eligible for return. 

Have you received my item?
We will be in touch with you via email as soon as we receive your item. If you have any questions regarding the status of your return, please contact us at 

How will I be refunded?
You will be refunded based on the original form of payment. If for some reason you no longer have access to the original form of payment, then your refund will be processed via PayPal.

When will I be refunded?
Once we receive your package, your refund will be processed within 5 business days. You will be notified by email once the refund has been processed.

What if the shoes are faulty?
If for some reason, you feel as the item is faulty, please email us at with photos of the item, along with your order number and we will contact you with any next steps. 

What is Afterpay?
Afterpay is a service that allows Australian customers to pay for an order overtime, instead of all at once. Learn more about Afterpay and how it works here.