Have a enquiry?
+61 2 9099 1544
9.30am- 4.30pm Monday-Friday
FREE SHIPPING ON ALL AUSTRALIAN AND NEW ZEALAND ORDERS
We endeavour to dispatch all orders placed before 12pm AEST Monday-Friday on the same day.
|Australian (express)||Free||1 - 3 business days|
New Zealand (standard)
5 - 7 business days
New Zealand (express)
2 - 4 business days
|New Zealand (DHL express)||$30||1 - 2 business days|
As a New Zealand customer, please be aware that your home country may charge you import taxes and customs duties when the shoes arrives at the country of destination. These duties and taxes are required to be paid by the customer. We advise contacting your local customs office for an estimate of these fees.
Full priced items are eligible for a full refund, exchange or online store credit.
Shoes discounted by more than 50% are eligible for an online store credit only.
Final sale items - shoes purchased from a sale, such as the Final Sale, are final sale and not eligible for a return, exchange or online store credit.
Returned items must be unworn and in their original condition with all packaging still included.
Customers are to cover the cost of the return postage unless your shoes are deemed faulty by our team.
Australian customers have 14 days from the date of purchase to return their order.
New Zealand customers have 21 days from the date of purchase to return their order.
How to return
1. Visit the Return Your Order page and follow the prompts.
2. Note down the return number on the provided return form in your order.
3. You will receive an email with the details of how to post your return items back to us.
You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.
Any customs and import duties paid are non-refundable.
Faulty or incorrect items
Please email us at firstname.lastname@example.org with your order number and a brief description of the fault/incorrect shoe(s) and we can resolve this for you. Images of the fault or incorrect item would be highly helpful.
Cancelling an order
Once your order has been placed you may give us a call or email us to cancel your order. If your order has been dispatched we are not able to cancel or refund you.
Retailer partner returns policy
Any purchases made at one of our retailers must be returned back to the original location. Our online returns policy does differ from our retailers policy so we recommend contacting the retailer for more information.